Delivery terms and conditions

Please fill out your delivery information as correctly as possible to avoid delays with your delivery. If your suburb is not indicated in the list below, it means we cannot deliver directly to you. This might be due to security issues, roads or other conditions outside of our control. If this is the case, you can pick up your purchase from one of our convent locations. You just need to fill in your name as the receiver.

Fortuna Online delivers the purchased goods and items to areas, which are opened for delivery. We do not deliver the purchased goods and items to areas, which are closed for delivery.

Fortune Online has network of pick up offices around Port Moresby and Lae, where our customers can pick up the purchased goods and items - pick up offices are open from 9:00am to 6:00pm. You can also pick up from our main warehouses - from 8:00am to 5:00pm.

Delivery by Fortuna Online of the purchased goods and items is free. People who have indicated themselves as a Receiver of the purchased goods and items should bring photo identification such as passport, driving license, firearm license or other photographic identification documents. ID that is easy to forge will be not be accepted for identification.

Delivery by Fortuna Online of the purchased goods and items is done based on the information indicated in Delivery Docket by the customer. If a customer has made errors and indicated wrong location information or includes a Receiver a without proper identification documents, then delivery process will be canceled. We have a customer canellation fee of K50. The purchased goods and items will be taken back to main warehouse of Fortuna Online. If your delivery is cancelled you will receive an email notification and you should then contact Fortuna Online’s customer service to settle outstanding fees and then the parcel will be released from the main warehouse.

For customers who do not settle their fines during the 60 days period they will have their Fortuna Online membership cancelled.

For customers whose deliveries have been cancelled 2 times already, they will be excluded from delivery facility and they should pick up their purchased goods and items for chosen pick up office.

If the purchased goods and items were not picked up from indicated pick up office during 7 days then these goods and items will be transferred to the main warehouse where our customer service team will contact customers by email to arrange the pick up from main warehouse. 

----------------------------

PORT MORESBY (Current delivery districts)

- Gordons Commercial Area

- Downtown Area

- Boroko Area

- Murray Barracks

 ----------------------------

PORT MORESBY (all other areas are non-deliverable due to roads, safety or factors out of our control. We however have convenient pick up points available)

We have various "PICK UP POINTS". It is best to choose the location closest to you.

Pick up Point 1 – Vitis Industries Limited, Portion 989 Bomana Sogeri Road.

Pick up Point 2 – Nakmal Erimart, Erima.

Pick up Point 3 – Downtown, Steamships Plaza.

 ----------------------------

LAE (Current delivery districts)

- Town

- Top Town

- Main Market

- Vocco Point

- Unitech

 ---------------------------

LAE (NON-delivery districts)

- Buayong Back Road

- Eat/West Taraka

- Bambu Bridge

- Talair Compound

- Papuan Compound

----------------------------

If you have any enquires in regards to delivery just contact support, and they will help you out.